[CA][Customer service] API/Control panel/Order funnel degraded service
We would like to inform you that the incident affecting our Customer Service offering in the CA zone has now been resolved. Please find the details of this incident below : Start time : 12/10/2026 17:33 UTC End time : 12/10/2026 18:06 UTC Impacted Service(s) : High error rates were detected on API impacting Customer Panel, OVHcloud API (ca.api.ovh.com) and Order funnel. Customers Impact : Customers may have experienced issues when using the Customer Panel, the OVHcloud API or the Order funnel. Root Cause : This incident was caused by a software issue. We thank you for your understanding and patience throughout this incident.
The latest update from OVHcloud.
State
Resolved
Started
20 d ago
2026-10-12 18:02 UTC
Lasted
13 h 31 min
until 2026-10-13 07:33 UTC
Worst impact
Partial outage
Timeline
3 updatesInvestigating
51 min 6%
Monitoring
12 h 40 min 94%
Updates
Times in UTCAs posted by OVHcloud
We would like to inform you that the incident affecting our Customer Service offering in the CA zone has now been resolved. Please find the details of this incident below : Start time : 12/10/2026 17:33 UTC End time : 12/10/2026 18:06 UTC Impacted Service(s) : High error rates were detected on API impacting Customer Panel, OVHcloud API (ca.api.ovh.com) and Order funnel. Customers Impact : Customers may have experienced issues when using the Customer Panel, the OVHcloud API or the Order funnel. Root Cause : This incident was caused by a software issue. We thank you for your understanding and patience throughout this incident.
Service has been fully restored since 12/10/2026 18:06 UTC. Monitoring remains active to ensure long-term stability. Here are some supplementary details : Start time: 12/10/2026 17:33 UTC Impacted Service(s) : High error rates have been detected on API impacting Customer Panel, OVHcloud API (ca.api.ovh.com) and Order funnel. We apologize for any inconvenience caused and appreciate your understanding.
Start time: 12/10/2026 17:33 UTC Service impact: High error rates have been detected on API impacting Customer Panel, OVHcloud API (ca.api.ovh.com) and Order funnel. Our technical teams are working on the issue. Update will be posted as significant progress is made.
Affected components
3OVHcloud in the last 90 days
Full historyIncidents in 90 days
217
Days with an incident
90
Median duration
1 h 35 min
This incident
8.5× the median
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Follow OVHcloud
Your coding agent knows when OVHcloud is down, and tells you when a failure is theirs, not yours. You can also get OVHcloud incidents in a feed reader or in Slack.
Install the outages.live MCP server, so that when something breaks you can tell if the cause is a provider we depend on and not my code. It reads the official status pages of cloud, AI, payment and developer providers and gives you their incidents as MCP tools.
Add it as a remote MCP server named "outages" at https://outages.cc/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.
Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
2. Call get_provider with "ovhcloud" and tell me if OVHcloud has a problem right now.
3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.Paste this into any coding agent. It adds the server with its own MCP setup.
https://outages.cc/feed.xml?providers=ovhcloud/feed subscribe https://outages.cc/feed.xml?providers=ovhcloudFAQ
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