[EU][Backup as a Service] - Backup Agent infrastructure incident notification
The Backup Agent infrastructure in Europe does not fully work. Some customers can have problems with the connection and delivery of agents. OVHcloud reports that the cause is identified and work is in progress.
State
Identified
Started
24 d ago
2026-10-08 13:31 UTC
Ongoing for
24 days
Worst impact
Partial outage
Timeline
1 updateIdentified
24 days 100%
Updates
Times in UTCAs posted by OVHcloud
Please find an update of this incident below : Update : Backup Agent infrastructure in Europe is still experiencing some issues, and customers may still experience issues with the connection and delivery of agents. Ongoing Actions : In coordination with our provider, our teams are actively working to find a solution and restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Affected components
1OVHcloud in the last 90 days
Full historyIncidents in 90 days
217
Days with an incident
90
Median duration
1 h 35 min
This incident
370× the median
Other OVHcloud incidents
All incidentsOVHcloud·[SBG8][Virtual Private Servers] - VPS Incident Notification
Some Virtual Private Servers in the SBG8 region were temporarily unreachable. The incident affected some VPS in the SBG region. OVHcloud identified a network equipment issue as the cause. OVHcloud resolved the incident. The incident started at 17:55 UTC and ended at 19:54 UTC.
OVHcloud·[SBG6/8][Virtual Private Servers] - VPS Incident Notification
Some Virtual Private Servers in the SBG5, SBG6 and SBG8 regions were unreachable. OVHcloud reports that the incident is resolved. It lasted from 17:55 UTC to 19:30 UTC.
OVHcloud·[RBX3][Dedicated Servers] - Rack 46E19 Incident Notification
OVHcloud reports that servers in Rack 46E19, RBX3, were not accessible through the IPMI interface. The incident was caused by a network equipment issue. The incident is resolved and it lasted 2 hours and 23 minutes.
OVHcloud·[SBG5/7][Compute - Instance] - Compute Instance Incident Notification
OVHcloud Compute Instance service did not work for some instances in the SBG5 and SBG7 regions. OVHcloud reports that the incident is resolved. The incident lasted from 17:55 UTC to 19:30 UTC.
OVHcloud·[RBX2][Dedicated Servers] - Rack 21D12 Incident Notification
We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved. Start time : 31/10/2026 19:38 UTC End time : 31/10/2026 22:10 UTC Root Cause : This incident was caused by an electrical equipment issue. We apologize for any inconvenience caused and appreciate your understanding.
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