RateQueue Host Down Did Not Recover
Twilio SMS message delivery is delayed. The issue affects SMS and Programmable Messaging SMS. Twilio identified the problem and applied a mitigation. No messages are lost. The incident started 40 minutes ago and is not resolved.
State
Identified
Started
2 h ago
2026-11-03 02:14 UTC
Ongoing for
1 h 41 min
Worst impact
Degraded
Timeline
2 updatesInvestigating
40 min 40%
Identified
1 h 1 min 60%
Updates
Times in UTCAs posted by Twilio
Our engineering team has identified and mitigated the issue causing delays in messages which were presented, while no messages were lost we continue to investigate the root cause. We expect to provide another update in 1 hour or as soon as more information becomes available
We are investigating delays in messages presented, while no messages are lost. We expect to provide another update in 1 hour or as soon as more information becomes available
Affected components
2Twilio in the last 90 days
Full historyIncidents in 90 days
65
Days with an incident
39
Median duration
6 h 32 min
This incident
74% shorter than the median
Other Twilio incidents
All incidentsTwilio·SMS Delivery Delays from Twilio to Entel Bolivia
Twilio SMS delivery to Entel network subscribers in Bolivia has delays. The SMS and Carrier Network components in Latin America are affected. Twilio reports that the investigation is in progress.
Twilio·SMS Delivery Delays from Twilio to Lycamobile United Kingdom
Twilio SMS delivery delays affect the SMS and carrier network components in Europe. Delivery goes to Lycamobile network subscribers in the United Kingdom. Twilio reports a recovery and monitors service stability.
Twilio·Voice Call Audio Delays
Twilio voice calls from network subscribers to Twilio Phone Numbers can have audio delays and high packet loss. The affected components are Voice and CARRIER NETWORK Voice in North America, Latin America, APAC, Europe, and the Middle East and Africa. Twilio reports a recovery and monitors service stability.
Twilio·Media Streams Audio Delays
Twilio Media Streams audio delays affected Media Streams US1 and Programmable Voice US1. Twilio reports that the incident is resolved. The outage lasted 70 minutes.
Twilio·SMS Delivery Delays and Failures from Twilio to Claro Puerto Rico
Twilio SMS messages to Claro subscribers in Puerto Rico have delivery delays and delivery failures. The SMS and carrier network components in Latin America are affected. Twilio has identified the cause and work continues to resolve the issue.
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