Voice Call Audio Delays
SendGrid reports voice call audio delays and high packet loss on voice routes to Twilio phone numbers. The affected regions are North America, Latin America, APAC, Europe, and the Middle East and Africa. SendGrid reports a recovery in these calls and now monitors service stability.
State
Monitoring
Started
2 h ago
2026-11-03 02:17 UTC
Ongoing for
1 h 38 min
Worst impact
Degraded
Timeline
2 updatesInvestigating
45 min 46%
Monitoring
52 min 54%
Updates
Times in UTCAs posted by SendGrid
We have observed a recovery in voice calls from network subscribers to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Twilio customers may be experiencing voice call audio delays and high packet loss. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Affected components
10SendGrid in the last 90 days
Full historyIncidents in 90 days
65
Days with an incident
39
Median duration
6 h 32 min
This incident
75% shorter than the median
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