Increased timeout errors in alert rule evaluations (AWS Germany, prod-eu-west-2)
This incident has been resolved.
The latest update from Grafana Cloud.
State
Resolved
Started
11 d ago
2026-10-21 11:48 UTC
Lasted
1 h 38 min
until 2026-10-21 13:26 UTC
Worst impact
Degraded
Timeline
4 updatesInvestigating
24 min 25%
Identified
1 h 61%
Monitoring
14 min 14%
Updates
Times in UTCAs posted by Grafana Cloud
This incident has been resolved.
Remediation measures have been applied, and we are monitoring the recovery.
The root cause of the issue has been indentified and we are working on the remediation steps.
Since approximately 20:30 UTC on October 20, we have observed an increase in alert rule evaluation errors affecting rules that query Grafana Cloud Prometheus (Mimir) data sources in Cluster AWS Germany. Our engineering team is actively investigating and working on remediation.
Affected components
2Grafana Cloud in the last 90 days
Full historyIncidents in 90 days
44
Days with an incident
36
Median duration
2 h 53 min
This incident
43% shorter than the median
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Grafana Cloud·Elevated Trace Ingestion Latency and Errors for Grafana Cloud Traces in AWS Germany
Between 09:31 and 10:13 UTC on 23 October 2026 (42 minutes), Grafana Cloud Traces in AWS Germany experienced elevated ingestion latency and intermittent trace write failures, affecting both direct trace ingestion and ingestion via the OpenTelemetry endpoint. All services are now operating normally.
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