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Grafana CloudIncident · 2026-09-08 18:05 UTC

Issues with Geomap Tiles

ResolvedOfficial update

This incident has been resolved.

The latest update from Grafana Cloud.

State

Resolved

Started

54 d ago

2026-09-08 18:05 UTC

Lasted

4 h 36 min

until 2026-09-08 22:41 UTC

Worst impact

Degraded

Timeline

2 updates
18:0519:1420:2321:3222:41
DegradedUpdate postedTimes in UTC

Identified

4 h 36 min 100%

Updates

Times in UTC

As posted by Grafana Cloud

Resolved2026-09-08 22:41 UTC

This incident has been resolved.

Identified2026-09-08 18:05 UTC

Some geomap tiles are displaying the “api key required". The issue has been identified, and our team is working on a fix. As a workaround, you can open the Geomap panel, navigate to the Map layers section, and change the Basemap layer from CARTO, or "Default base layer," to OpenStreetMap. The watermark should disappear immediately. Alternatively, if you would prefer to retain a dark-styled map similar to the current CARTO appearance, you can select MapLibre as the basemap and configure the URL as: https://tiles.openfreemap.org/styles/dark This option also renders without the watermark, does not require an API key, and provides a visual style similar to the dark CARTO basemap.

Affected components

66
AWS Australia - prod-au-southeast-1AWS Australia - prod-au-southeast-2AWS Brazil - prod-sa-east-1AWS Canada - prod-ca-east-0AWS Germany - prod-eu-west-2AWS Germany - prod-eu-west-4AWS India - prod-ap-south-1AWS Ireland - prod-eu-west-6

Grafana Cloud in the last 90 days

Full history
90 days agoToday

Incidents in 90 days

44

Days with an incident

36

Median duration

2 h 53 min

This incident

1.6× the median

How long each incident lasted, on the day it started. The outlined bar is this incident.

14 days
median 2 h 53 min
90 days agoToday

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Resolvedresolved 9 d ago

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