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Grafana CloudIncident · 2026-10-05 16:17 UTC

IRM Unable to Send SMS to Thailand Numbers

ResolvedOfficial update

Following further investigation, we've confirmed that SMS delivery to certain destinations is not currently supported. We've updated our documentation to clarify the supported destinations and available notification options. We recommend using mobile push notifications or phone calls as alternatives where SMS delivery is unavailable.

The latest update from Grafana Cloud.

State

Resolved

Started

27 d ago

2026-10-05 16:17 UTC

Lasted

14 days

until 2026-10-19 11:40 UTC

Worst impact

Degraded

Timeline

8 updates
Oct 5Oct 9Oct 12Oct 16Oct 19
DegradedUpdate postedDates in UTC

Investigating

5 h 29 min 2%

Identified

14 days 98%

Updates

Times in UTC

As posted by Grafana Cloud

Resolved2026-10-19 11:40 UTC

Following further investigation, we've confirmed that SMS delivery to certain destinations is not currently supported. We've updated our documentation to clarify the supported destinations and available notification options. We recommend using mobile push notifications or phone calls as alternatives where SMS delivery is unavailable.

Identified2026-10-16 15:20 UTC

SMS delivery to Bangladesh has been restored. SMS delivery to Thailand is still affected, and we are continuing to work on a resolution. We will provide another update as soon as we have more information to share. In the meantime, we recommend that affected users configure mobile push or phone calls as notifications.

Identified2026-10-15 09:33 UTC

SMS delivery to Austrian numbers has been restored. SMS delivery to Thailand and Bangladesh is still affected, and we are continuing to work on a resolution. We will provide another update as soon as we have more information to share. In the meantime, we recommend that affected users configure mobile push or phone calls as notifications.

Identified2026-10-13 21:35 UTC

We are continuing working on a resolution, and will provide another update as soon as we have more information to share. In the meantime we recommend, affected users to configure mobile push or phone calls as notifications.

Identified2026-10-09 12:51 UTC

We are continuing working on a resolution, and will provide another update as soon as we have more information to share. In the meantime we recommend, affected users to configure mobile push or phone calls as notifications.

Identified2026-10-06 13:42 UTC

This issue is also impacting numbers from Thailand and Bangladesh. The title of this status page has been updated to reflect this. Users should configure mobile push or phone calls as notifications. We are working on a resolution, and we will provide another update as soon as we have more information to share.

Identified2026-10-05 21:47 UTC

The issue has been identified. We are working on a resolution, but do not have an ETA at this time. We will provide another update as soon as we have more information to share. Users should configure mobile push or phone calls as notifications.

Investigating2026-10-05 16:17 UTC

We are currently investigating an issue impacting all SMS attempts to Austria for IRM. All SMS attempts to Austria for IRM are currently blocked. We are working on a resolution, and an update will follow as soon as we have more info. Users should configure mobile push or phone calls as notifications.

Affected components

1
Incident Management and Response (IRM)

Grafana Cloud in the last 90 days

Full history
90 days agoToday

Incidents in 90 days

44

Days with an incident

36

Median duration

2 h 53 min

This incident

115× the median

How long each incident lasted, on the day it started. The outlined bar is this incident.

14 days
median 2 h 53 min
90 days agoToday

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