Phone call notifications to numbers in Russia and Kazakhstan are blocked
Following further investigation, we've confirmed that SMS delivery to certain destinations is not currently supported. We've updated our documentation to clarify the supported destinations and available notification options. We recommend using mobile push notifications or phone calls as alternatives where SMS delivery is unavailable.
The latest update from Grafana Cloud.
State
Resolved
Started
19 d ago
2026-10-13 09:23 UTC
Lasted
6 days
until 2026-10-19 11:39 UTC
Worst impact
Degraded
Timeline
4 updatesInvestigating
6 days 100%
Updates
Times in UTCAs posted by Grafana Cloud
Following further investigation, we've confirmed that SMS delivery to certain destinations is not currently supported. We've updated our documentation to clarify the supported destinations and available notification options. We recommend using mobile push notifications or phone calls as alternatives where SMS delivery is unavailable.
Phone call notifications to numbers in Russia and Kazakhstan are still blocked. We are working to resolve the issue. As SMS support is limited in these countries, we recommend using mobile push notifications as an alternative. We do not currently have an estimated resolution time. We will provide further updates as more information becomes available.
Phone call notifications to numbers in Russia and Kazakhstan are currently blocked. We are working to resolve the issue. As SMS support is limited in these countries, we recommend using mobile push notifications as an alternative. We do not currently have an estimated resolution time. We will provide further updates as more information becomes available.
Phone call notifications to numbers in Russia and Kazakhstan are currently blocked. We are working to resolve the issue. As SMS support is limited in these countries, we recommend using mobile push notifications as an alternative. We do not currently have an estimated resolution time. We will provide further updates as more information becomes available.
Affected components
1Grafana Cloud in the last 90 days
Full historyIncidents in 90 days
44
Days with an incident
36
Median duration
2 h 53 min
This incident
51× the median
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