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Grafana CloudIncident · 2026-10-20 21:36 UTC

DB issues in prod-sa-east-1

ResolvedOfficial update

This incident has been resolved.

The latest update from Grafana Cloud.

State

Resolved

Started

11 d ago

2026-10-20 21:36 UTC

Lasted

2 h 33 min

until 2026-10-21 00:09 UTC

Worst impact

Notice

Timeline

4 updates
21:3622:1422:5323:3100:09
NoticeUpdate postedTimes in UTC

Investigating

2 h 33 min 100%

Updates

Times in UTC

As posted by Grafana Cloud

Resolved2026-10-21 00:09 UTC

This incident has been resolved.

Investigating2026-10-20 23:39 UTC

Synthetic Monitoring alerting has recovered. We are continuing to monitor.

Investigating2026-10-20 22:14 UTC

Synthetic Monitoring alerting is also impacted. We are continuing to investigate this issue.

Investigating2026-10-20 21:36 UTC

We are currently investigating an issue in the prod-sa-east-1 region causing slow requests, or some stacks struggling to start. We will provide an update as soon as we have more information to share.

Affected components

6
AWS Brazil - prod-sa-east-1AWS Brazil - prod-sa-east-1: APIAWS Brazil - prod-sa-east-1: Public ProbesGrafana - AWS Brazil - prod-sa-east-1Synthetic Monitoring - AWS Brazil - prod-sa-east-1: APISynthetic Monitoring - AWS Brazil - prod-sa-east-1: Public Probes

Grafana Cloud in the last 90 days

Full history
90 days agoToday

Incidents in 90 days

44

Days with an incident

36

Median duration

2 h 53 min

This incident

About the median

How long each incident lasted, on the day it started. The outlined bar is this incident.

14 days
median 2 h 53 min
90 days agoToday

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the issue is resolved now, we're watching the cell

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Resolvedresolved 9 d ago

Grafana Cloud·Elevated Trace Ingestion Latency and Errors for Grafana Cloud Traces in AWS Germany

Between 09:31 and 10:13 UTC on 23 October 2026 (42 minutes), Grafana Cloud Traces in AWS Germany experienced elevated ingestion latency and intermittent trace write failures, affecting both direct trace ingestion and ingestion via the OpenTelemetry endpoint. All services are now operating normally.

Resolvedresolved 9 d ago

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