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Grafana CloudIncident · 2026-10-23 09:31 UTC

Elevated Trace Ingestion Latency and Errors for Grafana Cloud Traces in AWS Germany

ResolvedOfficial update

Between 09:31 and 10:13 UTC on 23 October 2026 (42 minutes), Grafana Cloud Traces in AWS Germany experienced elevated ingestion latency and intermittent trace write failures, affecting both direct trace ingestion and ingestion via the OpenTelemetry endpoint. All services are now operating normally.

The latest update from Grafana Cloud.

State

Resolved

Started

9 d ago

2026-10-23 09:31 UTC

Lasted

45 min

until 2026-10-23 10:16 UTC

Worst impact

Partial outage

Timeline

2 updates
09:3109:4309:5410:0510:16
Partial outageUpdate postedTimes in UTC

Investigating

45 min 100%

Updates

Times in UTC

As posted by Grafana Cloud

Resolved2026-10-23 10:16 UTC

Between 09:31 and 10:13 UTC on 23 October 2026 (42 minutes), Grafana Cloud Traces in AWS Germany experienced elevated ingestion latency and intermittent trace write failures, affecting both direct trace ingestion and ingestion via the OpenTelemetry endpoint. All services are now operating normally.

Investigating2026-10-23 09:31 UTC

We are investigating elevated latency and intermittent errors when ingesting traces for Grafana Cloud Traces in AWS Germany. Customers may see delayed trace ingestion and failed trace writes. Next update by 10:30 UTC.

Affected components

4
AWS Germany - prod-eu-west-2AWS Germany - prod-eu-west-2: IngestionTraces - AWS Germany - prod-eu-west-2: IngestionOpenTelemetry Ingest Endpoint - AWS Germany - prod-eu-west-2

Grafana Cloud in the last 90 days

Full history
90 days agoToday

Incidents in 90 days

44

Days with an incident

36

Median duration

2 h 53 min

This incident

74% shorter than the median

How long each incident lasted, on the day it started. The outlined bar is this incident.

14 days
median 2 h 53 min
90 days agoToday

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