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Grafana CloudIncident · 2026-10-04 18:20 UTC

Degraded data source queries

ResolvedOfficial update

Incident started around 15:51 UTC, resolved around 18:11 UTC. After investigation, we found that no customer queries were affected; only our internal metrics systems were impacted.

The latest update from Grafana Cloud.

State

Resolved

Started

28 d ago

2026-10-04 18:20 UTC

Lasted

14 min

until 2026-10-04 18:33 UTC

Worst impact

Degraded

Timeline

2 updates
18:2018:2318:2718:3018:33
DegradedUpdate postedTimes in UTC

Investigating

14 min 100%

Updates

Times in UTC

As posted by Grafana Cloud

Resolved2026-10-04 18:33 UTC

Incident started around 15:51 UTC, resolved around 18:11 UTC. After investigation, we found that no customer queries were affected; only our internal metrics systems were impacted.

Investigating2026-10-04 18:20 UTC

We are investigating reduced query throughput for some data source plugins in multiple regions. Some queries may fail or be slow.

Affected components

10
AWS Germany - prod-eu-west-2AWS Germany - prod-eu-west-4AWS US East (OH) - prod-us-east-2GCP Australia - prod-au-southeast-0GCP US Central - prod-us-central-4Grafana - AWS Germany - prod-eu-west-2Grafana - AWS Germany - prod-eu-west-4Grafana - AWS US East - prod-us-east-2

Grafana Cloud in the last 90 days

Full history
90 days agoToday

Incidents in 90 days

44

Days with an incident

36

Median duration

2 h 53 min

This incident

92% shorter than the median

How long each incident lasted, on the day it started. The outlined bar is this incident.

14 days
median 2 h 53 min
90 days agoToday

Other Grafana Cloud incidents

All incidents

Grafana Cloud·Frontend Observability Outage in prod-eu-west-2

This incident has been resolved.

Resolvedresolved 5 d ago

Grafana Cloud·Degraded Cloud Integrations

This incident has been resolved.

Resolvedresolved 4 d ago

Grafana Cloud·ingestion errors in mimir-prod-66

the issue is resolved now, we're watching the cell

Resolvedresolved 6 d ago

Grafana Cloud·Some Grafana Instances Experiencing Issues Coming Online after Restart

This incident has been resolved.

Resolvedresolved 9 d ago

Grafana Cloud·Elevated Trace Ingestion Latency and Errors for Grafana Cloud Traces in AWS Germany

Between 09:31 and 10:13 UTC on 23 October 2026 (42 minutes), Grafana Cloud Traces in AWS Germany experienced elevated ingestion latency and intermittent trace write failures, affecting both direct trace ingestion and ingestion via the OpenTelemetry endpoint. All services are now operating normally.

Resolvedresolved 9 d ago

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