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TwilioIncident ·

SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand

DegradedOfficial update
0

Twilio SMS delivery receipts from a subset of Twilio Short Codes to multiple networks in New Zealand are delayed. This affects SMS in APAC and the carrier network for SMS in APAC. Twilio has identified the cause and is working to resolve the issue.

State

Identified

Started

Ongoing for

13 h 28 min

Worst impact

Degraded

Timeline

7 updates
02:5706:2009:4213:0416:26
DegradedUpdate postedTimes in UTC

Investigating

3 h 23 min 25%

Identified

10 h 5 min 75%

Updates

Times in UTC

As posted by Twilio

Identified

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

Identified

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

Identified

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

Investigating

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Affected components

2
SMS, APACCARRIER NETWORK - SMS, APAC

Twilio in the last 90 days

Full history
90 days agoToday

Incidents in 90 days

90

Days with an incident

43

Median duration

7 h 14 min

This incident

1.9× the median

How long each incident lasted, on the day it started. The outlined bar is this incident.

33 days
median 7 h 14 min
90 days agoToday

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Prompt
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